Personalized Consultation

Every successful claim starts with listening. That’s why the RallyPro process begins with a personalized 30-minute consultation to understand your situation, your policy, and the details of your loss.

During this session, your RallyPro will ask key questions about the damage, your coverage, and what you’ve already gathered. By the end, you’ll have a clear next step—and a professional in your corner.

Every successful claim begins with listening. That’s why the RallyPro process starts with a personalized 30-minute consultation, where we get to know you, your situation, and the details of your loss. Whether you’re dealing with a large-scale disaster or a single-room event, this first step gives us the context we need to build a plan around your goals and your policy—not just generic guidance.

During this session, your RallyPro will ask thoughtful questions about the type of damage, any coverage you’re unsure about, and what you’ve already gathered (photos, estimates, receipts, etc.). By the end of the call, you'll have a clearer sense of what comes next—and a professional in your corner.

Once we understand your needs, we break your claim into structured workstreams—each tied to your policy and type of loss, such as dwelling repairs, personal property, ALE, or business impacts.

By segmenting one large, complex claim into smaller, focused paths with their own documents, evidence, and tasks, we bring clarity and control to the process—tailored to your property and coverage.

Once we’ve aligned on your needs, we break your claim into structured workstreams, each one tied to a part of your policy and the specific type of loss you've experienced. These workstreams might include dwelling repairs, personal property, additional living expenses (ALE), or home business losses—depending on the nature and scope of the incident.

Workstreams bring clarity and focus to the process. Instead of trying to manage one massive, disorganized claim, we segment it into smaller, manageable paths—each with its own set of documents, evidence, and tasks. Whether the claim involves a single-family home, a multi-unit property, or even a small business or winery, we tailor every piece of the plan to fit your property type and policy structure.

Structured Workstreams.

With your workstreams in place, we bring in the Loti Suite—a set of tools that speeds up and strengthens the claims process.

3D LiDAR scans capture precise measurements, AI Vision builds itemized inventories from room photos, and AI Doc Scan organizes receipts, invoices, and reports into clean, searchable files. The Smart Ledger tracks payments and expenses, and everything is stored in your secure digital account—giving you visibility, organization, and confidence at every step.

With your workstreams mapped out, we bring in the Loti Suite—a powerful collection of tools built to speed up and strengthen the entire claims process. We use 3D LiDAR scans (where available) to capture accurate measurements and layouts of partially damaged homes. Meanwhile, AI Vision analyzes room photos to help identify and log your belongings, and AI Doc Scan turns receipts, invoices, and reports into organized, searchable files.

The Smart Ledger tracks payments, reimbursements, and out-of-pocket expenses, helping both you and your RallyPro stay on top of the financial side of your claim. All of this is securely stored in your digital account, giving you full visibility and a centralized place to access everything you need—today and in the future. This combination of human expertise and cutting-edge tech is what makes the RallyPro experience truly modern.

Technology-Powered. 

Once your claim is fully documented, your RallyPro takes over—coordinating with your insurer, submitting everything on your behalf, and keeping deadlines on track. We maintain clear communication throughout, ensuring your claim reflects the full extent of your loss and moves forward smoothly.

With a RallyPro managing the details, you can stop chasing paperwork and focus on what matters most: getting back on your feet.

Once everything is documented and ready, your RallyPro takes the lead in managing the claim process. That means coordinating with your insurance company, submitting required documentation, tracking deadlines, and ensuring nothing gets lost or delayed. We maintain clear, consistent communication throughout the process so you always know what’s happening—and what comes next.

Our job is to make sure your claim reflects the full extent of your loss, and that it's reviewed accurately and efficiently. You won’t need to chase paperwork, sit on hold with adjusters, or wonder if you missed something important. With a RallyPro handling the details, you can focus on what matters most: getting back on your feet.

Fully Licensed Pros.

Even after your claim is closed, our support continues.

You'll receive an annual Policy Health Check to ensure your coverage still fits your life, plus seasonal RallyBacks with maintenance tips, safety upgrades, and home-hardening guidance to help prevent future claims. With Loti, you're protected long after the recovery is over.

Even when the claim is closed, our support doesn’t stop. Each year, you’ll receive a Policy Health Check, where we review your coverage against any life changes—like a remodel, major purchase, home-based business, or engagement—to help ensure you're not underinsured. It's a quick, proactive way to stay ahead of future risks before they become problems.

Between check-ins, we send curated RallyBacks—bite-sized, easy-to-follow guides that help you maintain your home, harden it against disasters, and avoid preventable claims. From seasonal maintenance checklists to smart product recommendations and safety upgrades, we help you protect your home long after the immediate recovery is over. With Loti, you're never left on your own.

Ongoing Support Post Claim.